As often as possible, we want to protect your identities and personal information. In rare cases, the law may require us to disclose information about you for various reasons. If this occurs, we will release only the information required by authorized individuals in such legal settings.
The Information We Collect
We collect your personal data when you voluntarily provide it to us. The information we gathered from you allows us to quickly and effectively ship the products that you purchased. Your information also allows us to improve the navigation, content, and overall experience of your browsing.
Your personal information may be used for the following purposes:
•Register an account;
•Place an order;
•Process your payments;
•Handle your returns;
•When you contact our customer service whether online or offline;
•Manage and promote our business activities including marketing surveys or questionnaires that help us
improve our products and services offered to you;
•Other purposes directly relating to any of the above.
Type of Information Collected from You
Your identity – includes your full name, nickname, date of birth, gender, e-mail address, and password for the account you will be creating.
Contact information – includes your phone or mobile number, e-mail address, social media, or any other communication channel you may have used to contact us.
Your location – includes your residential address, shipping and billing addresses, current log-in location if you are using GPS location.
Purchase information – includes your payment information (credit or debit card number), online payment platform information, delivery details, and any other information related to your purchase.
Your profile – includes your shopping history and preferences, browsing behavior and preferences, product reviews, and social media interactions with us.
Social Media – includes information obtained through your interaction with us through our social media platforms such as Facebook and Instagram, including information that is publicly available such as your social media hashtags, social media interactions, public postings, your “Likes” and other reactions, comments, and mentions on our social media pages.
Third Party Services
In certain situations, we may have to share a portion of your information with an outside agency for shipping packages, sending communications, conducting research/surveys, etc. These agencies only use the pertinent information that is necessary to carry out the tasks that we request and are bound by contract not to disclose any of your personal information.
Data that is collected automatically often comes from cookies or similar sources. Cookies are small packets of data that are stored in your computer and are commonly used by many websites. Cookies allow us to improve your shopping online, evaluate the effectiveness of our website, and recognize when you return to our website. Since cookies may be turned on or off, you may toggle your browser settings on your computer at any time. Conversely if you block cookies, many pages and functions our site may not work properly.